FAQ

Ordering & Payment

How do I place an order?

Browse our collections, add the fan or cooler you want to your cart, and check out. You can pay by cash on delivery or through our secure online payment options at checkout.

Do you offer cash on delivery (COD)?

Yes, cash on delivery is available across most cities in Pakistan.

Can I change or cancel my order after placing it?

Contact us as soon as possible after placing your order. If it hasn't been shipped yet, we'll do our best to update or cancel it.

Shipping & Delivery

How long does delivery take?

Most orders are delivered within 3-7 business days depending on your location. Major cities are usually faster.

Do you deliver across all of Pakistan?

Yes, we deliver nationwide through our courier partners.

How can I track my order?

Once your order ships, you'll receive a tracking number. You can check your order status on our Track Order page.

Products

What's the difference between AC/DC and rechargeable fans?

AC/DC fans run on mains electricity or a 12V DC/solar supply, making them ideal for areas with frequent load-shedding. Rechargeable fans have a built-in battery that charges automatically and keeps running even during a power cut.

Do your fans come with a warranty?

Yes. See our Warranty page for full details on coverage by product type.

Can I get spare parts or accessories?

Yes, common spare parts and accessories are available. Contact our support team for availability for your specific model.

Returns & Refunds

What's your return policy?

Please see our Return & Refund Policy for full details on eligibility and the return process.

What if my product arrives damaged or faulty?

Contact us within 48 hours of delivery with photos of the issue, and we'll arrange a replacement or repair under warranty.

Still have questions?

Reach out to us on our Contact page and our team will get back to you as soon as possible.