Refund policy

RETURNS POLICY

At ORIN, customer satisfaction is our priority.

Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

  • The product is defective.

  • The product is damaged during delivery.

  • The product received is different from what was ordered.

Return Conditions

To qualify for a return or exchange:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase may be required.

Return Approval

ORIN reserves the right to inspect returned products before approving a refund or exchange request.

Return Process

Please contact our customer support team before sending any item back. Returns submitted without prior authorization may not be accepted.

Refunds & Exchanges

Once the returned item has been received and inspected, we will notify you regarding the approval of your refund or exchange. Approved refunds will be processed through the original payment method where applicable.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact our customer support team.